Frequently asked questions
Buying on Basefy from outside Brazil.
What is Basefy?
Basefy is a Brazilian marketplace for digital products and services. Independent sellers publish the listings, and Basefy holds the payment until the delivery is done.
Can I buy from outside Brazil?
Yes. You need a free account, a WhatsApp number with your country code, and USDT on the TRON network. Basefy may ask for your country's ID number in some cases. You are responsible for checking that the purchase is allowed where you live.
Which payment methods can I use?
From outside Brazil, USDT on the TRON network (TRC-20). PIX needs a Brazilian bank account, and foreign cards are not accepted.
Why are prices in Brazilian reais?
Sellers set their prices in reais, and that is the price that counts. The value in dollars is only a reference. At checkout you see the exact USDT amount, calculated at that moment's rate.
Is there a minimum order or a fee?
USDT orders start at R$ 5.00, and each order has a R$ 1.00 buyer fee. The network fee of the USDT transfer is paid by you, to your exchange or wallet.
How do I receive what I bought?
After the payment, an order chat opens with the seller. Listings with automatic delivery arrive right away in that chat. In the others, the seller delivers there within the time stated on the listing.
What if I don't receive it, or it doesn't match the listing?
Open a dispute in the order chat. Basefy's team reviews the case under the Refund Policy. The window ends when the payment is released to the seller: up to 24 hours after you confirm the delivery, or 3 days after delivery if you take no action.
How do USDT refunds work?
Crypto transfers cannot be reversed on the network. The refund goes to your Basefy balance or, by arrangement with the mediation team, to a USDT address you provide.
Will the product work in my country?
It depends on the listing. Some subscriptions, keys and gift cards only work in certain regions. If the listing does not mention your country, ask the seller before paying.
What language do sellers and support speak?
Sellers are based in Brazil and usually reply in Portuguese, and support is also in Portuguese. The site can be read in English through automatic translation, but the order chat is not translated.
Is Basefy affiliated with the brands on the site?
No. Listings are published by independent sellers. Each brand belongs to its owner, and the rules of the original platform still apply.
Can I sell on Basefy from outside Brazil?
No. Selling is limited to residents of Brazil with a valid CPF.